Shipping & Returns Policy

At Little Pixie Studio, we want your order to arrive safely, promptly, and with a little Whispering Woods magic. This policy outlines our shipping, returns, and refund information.

Shipping Information

Processing Times

Ready-to-ship items are usually processed within 3 to 5 business days.

If you purchase a signed or personalised item, processing times may be a little longer. Where applicable, this will be noted on the product page.

Shipping Rates

Australia
We offer free shipping Australia-wide on all orders.

International Shipping
We ship worldwide. International shipping costs are calculated at checkout based on your location and order size.

Estimated Delivery Times

Australia
Estimated delivery is 3 to 7 business days after dispatch.

International
Estimated delivery is 10 to 20 business days, depending on your destination and local postal service.

Please note that delivery times are estimates only and may vary due to customs processing, public holidays, postal delays, or peak periods.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number by email so you can follow its journey.

Customs and Import Duties

For international orders, customs duties, taxes, or import fees may apply once your parcel arrives in your country. These charges are the responsibility of the customer.

Please check with your local customs office for more information before placing your order.

Returns and Refunds

We want you to be happy with your Little Pixie Studio purchase.

Physical Products

If you are not completely satisfied with a physical item, please contact us within 14 days of receiving your order at info@littlepixiestudio.com.au.

To be eligible for a return:

• the item must be unused and in its original condition
• the item must be returned in its original packaging
• return shipping costs are the responsibility of the customer unless the item is faulty or incorrect

Damaged or Faulty Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include clear photos of the item and packaging.

We will work with you to arrange a replacement, refund, or store credit where appropriate.

Personalised or Signed Items

Personalised or signed items are generally not eligible for return or refund unless they arrive faulty or incorrect.

Digital Products

Due to the nature of digital products, downloadable items are non-refundable once accessed or downloaded, unless required by law.

Refund Processing

Once your returned item has been received and inspected, we will let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5 to 7 business days. Processing times may vary depending on your payment provider.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. You may be entitled to a repair, replacement, or refund for products that are faulty, not as described, or otherwise do not meet consumer guarantees.

Need Help?

For any shipping, returns, or product questions, please contact us at:

info@littlepixiestudio.com.au

We’re always happy to help.